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Access Levels / Permissions
Equipment + Gear > Chat for your Website > Tutorials and Support
Live Help operators must be configured as different access levels such as Full Administrator, Department Administrator, Limited Administrator, Sales / Support Staff, or Guest. Each of these access levels has access to different functionality within the Live Help Messenger Windows application, as shown below.
| Functionality | Full Admin. | Depart. Admin. | Limited Admin. | Sales / Support Staff |
Guest |
| Manage Service Settings | Yes | No | No | No | No |
| Manage Accounts | Yes | Yes | No | No | No |
| View Previous Visitors / Transcripts | Yes | Yes | Yes | No | No |
| Live Chat | Yes | Yes | Yes | Yes | Yes |
| Initiate Chat Requests | Yes | Yes | Yes | Yes | No |
When an operator does not have access to a specific feature within the Live Help administration, they will be shown the following alert. An operator can then Sign-In using an account with higher privileges to access the specific feature.
Error File Open Error
Require Further Assistance?
Unable to locate relevant information within the Live Help Documentation? Simply contact us, and we will be glad to assist you.
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