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When you implement WGI Live Help within your business, it allows you to dramatically increase customer service response time and customer satisfaction.

The Internet is available to your customers 7 days a week, 24 hours a day and is utilized throughout the world to locate information in an instant. The majority of companies fail to efficiently use their web site to fulfill customer service demand and often fail in immediately providing information to meet their potential customers' needs. WGI Live Help can help ensure that your company succeeds in meeting those customers' needs and increase the utility of your web presence.

Increase Web Site Revenue

The majority of people browsing your web site prefer to receive immediate online help rather than wait for telephone assistance.

Your browsing site visitors and potential customers are more than twice as likely to purchase products and services after using Live Help and chatting to your staff.

Live Help builds customer trust and confidence in your business, products and services.

Reduce Customer Support and Sales Costs

Live Help customer support will enable your company to reduce the overall cost of providing customer service via toll free telephone support lines within your conventional help desk system. These savings may range from $10 - $30 per customer support incident.

Easily Accessible Customer Service

Live Help allows your customers to quickly locate a customer support representative that will assist them with any additional information or questions they may have regarding your products and services. With all questions answered, customers are more likely to make the purchase, thus enabling you to increase your company's revenue.

".. start now by improving your customer service, sales and technical support.."

Live Help Software Benefits - Online Sales/Support

There are many benefits to providing Live Help services to your web site visitors. By providing instant Live Help assistance, you can increase your online revenue with higher conversion rates and larger order sizes. Start selling instantly by chatting in real time to customers that are online and browsing your website now.

- Increase Visitors' Trust
- Increase Customer Loyalty
- Use a Common Instant Messenger Interface

- Improve Customer Satisfaction
- Increase Conversion Rates
- Chat Live with your Web Visitors

By providing an enhanced customer experience, your sales department will be given additional opportunities to increase sales closure.

Proactively Seek Sales Closure

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WGI Live Help allows your sales and customer service operators to initiate Live Help chat requests to your online site visitors. This allows your operators to ask your site visitors for feedback regarding your web site and provide immediate assistance.

Allowing your visitors to contact you online via Live Sales / Support Chat will enable your sales team to seek new opportunities and increase sales closure with online browsing visitors. Your sales operators can achieve this by pro-actively asking if your browsing site visitors need assistance. Our "initiate chat feature" is popup friendly and allows your browsing visitors to accept or decline an invitation.

Your browsing site visitors will receive a non-intrusive alert, as shown below, when your operators request a Live Help chat.

Receive Invaluable Customer Feedback

By receiving invaluable customer feedback during and after Live Help sessions, your company can focus on your customers' needs and questions. Feedback received from each Live Help chat allows your business to provide complete customer satisfaction within your business's online presence.

To learn more about our Live Help solutions, feel free to browse through our Live Help features. Start providing instant enhanced customer service to your web site visitors!