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The Live Help Hosted solution is managed within a state-of-the-art data center located in Arizona, USA and offers 99.9% uptime. This allows you to concentrate on running your business rather than managing the infrastructure of a WGI Live Help solution. A hosted Live Help solution offers many advantages over running our solution anywhere else.

• Enterprise servers within state-of-the-art Arizona, United States data center

• Business Grade Data Backup Policy

• 99.9% Network Uptime

• Fully Managed and Monitored Live Help System

• Lifetime Upgrades Included

• Focus on Improving and expanding your core business

Data Security / Protection

Rest assured when utilizing our WGI Live Help Messenger Hosted Solution, your data will be stored securely. All data is stored securely within a redundant storage system to avoid any immediate hardware issues that could possibly occur. Our data backup policy also features weekly full backups and daily incremental backups to insure your data is completely protected within on-site tape backups.

High Network Availability

Our Live Help Messenger Hosted Solution is supported by an extremely high available network (99.9% network uptime), offering high performance bandwidth via fully redundant enterprise-class equipment. This ensures that your Live Help chat service is available to your customers at all times.

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