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Live Help HTML Code
Equipment + Gear > Chat for your Website > Tutorials and Support
In order for your potential customers to find your online status, you will need to add the HTML code to your web site's pages. There are three simple steps to ensure Live Help will run correctly on your web pages.
Step 1. The following lines should be added on each page after your <title> tag and just before your </head> tag (this should be added once per page):
<!-- stardevelop.com Live Help International Copyright - All Rights Reserved //-->
<!-- BEGIN Live Help Code - NOT PERMITTED TO MODIFY IMAGE MAP/CODE/LINKS //-->
<script language="JavaScript" type="text/JavaScript" src="/livehelp/include/javascript.php"></script>
<!-- END Live Help HTML Code - NOT PERMITTED TO MODIFY IMAGE MAP/CODE/LINKS //-->
Error File Open Error
Step 2. The following lines should be added on each page between your document's <body> tags (this should be added once per page):
<!-- stardevelop.com Live Help International Copyright - All Rights Reserved //-->
<!-- BEGIN Live Help Code - Copyright - NOT PERMITTED TO MODIFY IMAGE MAP/CODE/LINKS //-->
<div id="floatLayer" align="left" style="position:absolute; left:10px; top:10px; visibility:hidden; z-index:5000;"><map name="LiveHelpInitiateChatMap" id="LiveHelpInitiateChatMap"><area shape="rect" coords="50,210,212,223" href="http://livehelp.stardevelop.com" target="_blank" alt="stardevelop.com Live Help"/><area shape="rect" coords="113,183,197,206" href="#" onclick="openLiveHelp();acceptInitiateChat();return false;" alt="Accept"/><area shape="rect" coords="206,183,285,206" href="#" onclick="declineInitiateChat();return false;" alt="Decline"/>
<area shape="rect" coords="263,86,301,104" href="#" onclick="declineInitiateChat();return false;" alt="Close"/></map>
<div id="InitiateText" align="center" style="position:relative; left:30px; top:145px; width:275px; height:35px; z-index:5001; text-align:center; font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 14px; font-weight: bold;">Do you have any questions that I can help you with?</div><img src="/livehelp/locale/en/images/InitateChat.gif" alt="stardevelop.com Live Help" width="323" height="229" border="0" usemap="#LiveHelpInitiateChatMap"/></div>
<!-- END stardevelop.com Live Help Messenger Code - Copyright - NOT PERMITTED TO MODIFY IMAGE MAP/CODE/LINKS //-->
Error File Open Error
Step 3. The following lines need to be added where you wish to display the Live Help status indicator button (you may display many Live Help status buttons on a single page):
<!-- stardevelop.com Live Help International Copyright - All Rights Reserved //-->
<!-- BEGIN Live Help HTML Code - NOT PERMITTED TO MODIFY IMAGE MAP/CODE/LINKS //-->
<a href="/livehelp/index.php" target="_blank" onclick="openLiveHelp(); return false"><img src="/livehelp/include/status.php" id="LiveHelpStatus" name="LiveHelpStatus" border="0" alt="Live Help" onload="statusImagesLiveHelp[statusImagesLiveHelp.length] = this;"/></a>
<!-- END Live Help HTML Code - NOT PERMITTED TO MODIFY IMAGE MAP/CODE/LINKS //-->
Error File Open Error
Please note: The above third step is optional and should only be added to web pages that you wish to display the Live Help button.
Example (Status Button Code - Step 3):
Error File Open Error
Require Further Assistance?
Unable to locate relevant information within the Live Help Documentation? Simply contact us, and we will be glad to assist you.