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Within the Live Help Messenger Windows application, you can manage the operator accounts from the Tools > Manage Operator Accounts menu or by pressing the shortcut key CTRL + A. You will then be shown a dialog as illustrated below.

If you wish to create a new Live Help account, then you must click the 'Add Account' button. Alternatively, if you wish to edit an existing Live Help operator account, then you can simply select and click the appropriate account. You will then be able to edit operator account details as illustrated below:

Managing Departments

In order to manage departments, you must associate a department to an operator when creating the account. When creating or editing accounts you can enter a department within the appropriate department field.

In certain circumstances, it is necessary for an operator to be assigned to multiple departments eg. Technical Support and Sales departments. When assigning a user to multiple departments, enter the values within the departments field separated by semi-colons eg. Support; Sales; Management.

Your site visitors will be prompted to select a department when requesting a Live Help chat from your website. Departments are only displayed to your site visitors if an operator is available within the department.

Require Further Assistance?

Unable to locate relevant information within the Live Help Documentation? Simply contact us, and we will be glad to assist you.

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