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When using the Live Help Messenger Windows application, Commands and Responses can be added from the menu bar and are stored within each Windows user profile. Once you have added a command or response, you will be able to access these from within each chat window as described above. The Commands and Responses window is illustrated below.

• Hyperlink: Send a regular text link through to the chatting visitor without typing the URL and comment.
• Image: Send an image through to the chatting visitor.
• PUSH: Send a URL through to the site visitor's main browser window. Automatically loads the URL within the visitor's browser window.
• JavaScript: Send advanced JavaScript to execute within the site visitor's chat window (advanced users only).

Site Visitor / Chat Transcript History

Previous site visitors and chat transcripts can be viewed from the Tools menu. An operator can simply select a date, then select 'Chat Transcripts' or 'Site Visitors' and click the 'View Details' button. The site visitor or chat transcript results are then loaded and displayed, as shown below.

If an operator is viewing previous chat transcripts, they can select a chat session and open the chat transcript using the 'View Chat' button. This feature is extremely useful for operators that wish to monitor chat transcripts and the quality of the Live Help chat sessions.

Require Further Assistance?

Unable to locate relevant information within the Live Help Documentation? Simply contact us, and we will be glad to assist you.

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