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The WGI Live Help Messenger Windows application allows your Live Help operators to provide efficient and immediate customer service to your web site visitors. The Live Help Messenger application allows you to easily chat and interact with site visitors from within a Windows application rather than your web browser.

Once an operator is logged into the Live Help Messenger Windows application, they have the ability to open separate chat windows and support multiple site visitors at the same time as shown below.

Manage Live Help Operator Accounts

Within the Live Help Messenger Windows application, you can easily set up an unlimited number of Live Help operators and departments. The intuitive Live Help Account Management area is shown below.

Live Help operator icons allow your customer service and technical support operators to quickly sign-in to the Live Help Desktop application via a simple, efficient user interface.

In addition, you can easily switch operator accounts and setup the Live Help application to automatically sign-in to the Live Help administration as required.

Enhanced Alerts Improve Customer Response Times

When site visitors request Live Help by sending messages to a Live Help operator, flashing task bar window alerts, popup alerts, and sound alerts will allow the operator to respond to Live Help requests efficiently. These enhanced alerts allow you to improve your customer response times and increase customer satisfaction.

Commands and Pre-typed Responses

Within the Live Help Messenger Windows application, each operator can configure custom commands and responses. Responses may contain pre-typed messages that are sent frequently to your web site visitors. Commands may contain Hyperlinks, Images, PUSHing URL's and advanced JavaScript code. These Commands and Responses allow your Live Help operators to provide efficient and timely customer service.

The Live Help Messenger Windows application is very simple to download and install on your Windows PC. The Live Help Messenger Windows application sits in your system tray allowing easy access to Live Help at all times. You can easily support users while performing routine tasks without losing potential sales and revenue.

The Live Help Messenger Windows application is a .NET application that is built on the Microsoft .NET Framework 3.0.

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Easily Adjust Settings and Customize Live Help

Within the Live Help Messenger, you can easily customize the images, such as the Online/Offline, Be Right Back, and Away images. You can also change the Live Help chat window logo, campaign image / link, fonts and colors.