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The WGI Live Help Messenger Software will allow your web site visitors to chat to your Live Help operators without installing any additional software. The site visitor section of our Live Help system is developed using PHP, MySQL and JavaScript. By using these technologies your site visitors are not required to install any additional software such as Java, ActiveX or Flash plug-ins. Simply your web site visitors can click the Live Help button on your web site and begin chatting with your operators.

Your site visitors do not require any additional software to chat with your WGI Live Help operators. Our Live Help software solution allows your visitors to chat directly with your operators through their web browser.

Completely Customizable

You can customize various parts of the Live Help site visitor window from within the Live Help Settings. Settings such as the Company Logo, Campaign Link / Logo, Online / Offline status images, and font type/size can be adjusted when logged into the Live Help Administration. In addition to this you can customize the Live Help style sheets for advanced adjustments.

The following screen shot shows the different customization options within the Live Help Messenger application.

• Allow customers to immediately receive Live Help support on your web site
• Customer can print chat transcript for later reference
• Customer can send smilies/emoticons
• Logos, welcome messages, canned responses and commands can be customized by administration
• Simple stylish, efficient design ensures quick responses and overall success.

Live Help Messenger Windows Application

The WGI Live Help Messenger application offers a fully functional Windows interface and provides extended functionality over using web-based Live Help solutions. The Live Help Messenger application is available to download in the customer/download area, just after you have chosen one of our Live Help hosting plans.

Within the operator application you are able to view previous site visitor chat transcripts for a given day. In addition to this you are also able to view site visitor history regarding your web site traffic.

Manage WGI Live Help Operator Accounts

The Live Help Messenger application also allows you to create new operator accounts and edit existing accounts. You will need to purchase a subscription plan that includes more than one operator (i.e. Basic or Professional plans) to create additional operators, see our pricing options for further details.

The above screenshot details the different Live Help privileges that WGI Live Help features. These access level controls allow you to restrict certain operators from creating new accounts, pro-actively initiating chat requests, changing images and other critical settings etc.

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