Build a web site with Do It Yourself software, hosting and promotion - or we will do it for you at Web Gear International.com
Main menu:
- WGI Home
- Equipment + Gear
- Websites + Pages
- Web + Services
- Help + Support
- FOR SALE!
Sign-In - Live Help Administration
Equipment + Gear > Chat for your Website > Tutorials and Support
Once the Live Help Messenger Installation has been completed, you will be able to sign-in and begin chatting with your site visitors. In order for you to begin supporting visitors on your website, we will explain several of the administration features within Live Help.
Live Help Messenger Windows Application
When you first attempt to sign-in to the Live Help Messenger application you will be presented with the following window.
Error File Open Error
You will need to enter your Account, Username and Password to access the Live Help system, these are described below.
- Account: If Live Help is installed at http://www.yourdomain.com/livehelp/, then your account would be entered as www.yourdomain.com
- Username / Password: The default username and password is configured when you complete the Live Help installation at /livehelp/install/index.php. The Live Help operator username and passwords are case-sensitive.
- Enable Secure Sign In: You can login to the Live Help administration via SSL if your installation is accessible at https://www.yourdomain.com
- Sign In Automatically: This option will automatically sign-in a given account the next time the Live Help Messenger application is opened.
Error File Open Error
Once you have signed into the Live Help Messenger application, you will be able to quickly sign-in again using the previous account.
The previous sign-in area only requires you to enter the password of the account.
Web Browser Administration - Limited Functionality
You can also login to the Live Help web-based administration using your web browser at /livehelp/admin/index.php The web-based administration allows your operators to access the Live Help system from any computer. We do recommend that your operators use the Live Help Messenger Windows application whenever possible.
Please Note: The Live Help web-based administration client supports Internet Explorer 5.5+, Netscape 5.0+ and Mozilla 1.0+.
Require Further Assistance?
Unable to locate relevant information within the Live Help Documentation? Simply contact us, and we will be glad to assist you.