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Once you have accepted a chat request and the site visitor is shown within the 'Chatting Visitors' list, you can transfer the visitor to a different Live Help operator. This feature is useful if you do not have the correct resources and are unable to answer a visitor's questions. In such a situation, you could transfer the visitor to an operator that is better able to handle the request.

If you wish to transfer a visitor within the Live Help Messenger Windows application, you can simply right-click the visitor within the 'Chatting Visitors' list and select an operator from the menu, as shown below:

Please Note: If you are using the web-based administration and you wish to transfer a site visitor, then you must click the 'transfer user' button within the chat message area. You are then shown the various transfer options and you can select an appropriate operator.

Require Further Assistance?

Unable to locate relevant information within the Live Help Documentation? Simply contact us, and we will be glad to assist you.

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